How a workshop owner stopped losing disputes over what was said, and stopped paying
for things he had never promised.
Przemysław, Auto Serwis
Przemysław has run Auto Serwis in Wrocław for 15 years. He has 4 mechanics and 4 service bays and a schedule booked a week in advance.
Customers come back because they enjoy working with him. They value the quality of his service and know they can trust him.
For years, he ran his workshop like most owners, relying on memory and trust. Until he started losing money in disputes where he had no evidence to back him up.
Giving an estimate over the phone is quick. The customer asks, you check the system and give a price range.
Thirty seconds, then the next call.
The problem starts a week later, when the customer collects the car. They look at the invoice. A moment of silence.
Then: “But you said it would be eight hundred.”
You remember saying twelve hundred. They remember it differently. Or they took the lower end of the range as
the final price. Or they are simply trying to negotiate.
Whatever the reason, you are on the back foot. There is no recording. No note.
Only your word.
For years, these conversations ended the same way for Przemysław: an argument, a discount or a negative Google review.
Sometimes all three.
“I knew I was right.Try PilotGo free for 14 days
But I had no way to prove it.”
When Przemysław takes a repaired car for a test drive, the phone still rings. He answers and speaks
to the customer as usual, agreeing on a day and time. PilotGo records and transcribes the call
and automatically adds the appointment to the calendar. Przemysław returns to the workshop, parks the car and finds the new
appointment already in his calendar.
No scraps of paper. Nothing to memorise. No risk of losing the details.
Dozens of cars pass through the workshop each month. Remembering every conversation with every customer
is simply impossible. Przemysław knew that and accepted it for years. Now, when a customer calls
six months later, he opens the call history for their number. He sees the work done, the details agreed and the
prices discussed. The conversation does not start from scratch. The customer feels that someone really remembers
their case. That makes a difference.
At six on Friday evening, Przemysław closes the workshop and switches off his phone. Previously, customers
calling at the weekend would look elsewhere. Now, when his phone is unavailable, the bot answers
the call, talks to the customer and books an appointment. On Monday morning, Przemysław opens the app
and sees new bookings. Each week, the bot books an average of three customers outside opening hours.
Without him answering a single call.
“For the first time in fifteen years, I have everything
in one place. Every call, every detail agreed,
every price. I do not have to remember anything. I open
the app and know exactly what happened. The bot is not
perfect yet, but it is already doing real work.”
It took Przemysław fifteen years to find a tool
that gave him more control over what happens in his workshop.
You can try it in 14 days.
No contract. No credit card. Just 14 days to see whether you save at least
2 hours every day. A workshop like this benefits from workshop software with a call history:
when a customer returns months later, the agreed details are right there.
