Features
Four capabilities, one source of truth
PilotGo works throughout your workshop’s entire day—from the first phone call to the customer’s post-repair review. Everything that happens goes into one job card: the same record your service advisor, mechanic and you can see.
01.
Phone calls
Your service advisor talks to the customer. PilotGo sits alongside and offers prompts
Sign up and activate the SIM card. Your number stays the same, and customers keep calling as usual. When you cannot answer, PilotGo takes over automatically. You can set everything up yourself, without IT support.
- Live call transcription
- Customer, vehicle and repair history
- A consistent script for every customer call
- Call summary and recording
- Calendar booking with the reported issues
Coming soon:
An initial estimate generated automatically from the call in real time.
02.
Appointments
One customer’s complete history in a single job card
The job card brings together what the customer said on the call, what the mechanic found on the lift and what needs to be ordered. Your service advisor sees the repair status, your mechanic sees what was agreed with the customer, and you can see today’s workload and vehicles waiting at the gate, even from home.
- Reported issues from the call
- Issues found by the mechanic
- Voice and text notes for the customer and service advisor
- Status at every stage of the repair
- Access from home or across multiple locations
03.
Estimates and parts — coming to Premium
The estimate updates as the repair progresses. No retyping
Premium is being developed for estimates and parts: VIN matching, distributor comparisons and estimate approval. These features are not part of Basic. Join the Premium waiting list on the pricing page for availability updates.
- Parts matched to the VIN
- Price comparison across distributors
- Order from Inter Cars directly in the job card
- SMS asking the customer to approve additional work
- Real-time estimate updates
04.
Customer relationships
Customers who visit once come back. Because you remember them
PilotGo looks after the customer not only during the repair, but throughout the time you stay in touch. A text message about the repair status, a request to approve an additional estimate, a satisfaction survey after collection, a Google review request, a reminder about next year’s inspection, a fleet campaign. Everything is personalised using the work you actually carried out for that specific customer and vehicle.
- A bonus on the horizon
A mobile app for your workshop’s customers, where they can see their repair history with you, the status of their current visit and upcoming services. One workshop, one app and one customer who has no reason to look elsewhere—because everything is at hand.
Coming soon to PilotGo. The first workshops will get early access.
You no longer have to keep the whole workshop in your head
In 10 minutes, you can set up PilotGo without changing your number. Customers call as usual, and from day one you can stop trying to remember who called, what car they have and what needs to happen next.
Try PilotGo free for 14 days